Politique d’expédition

📦 Shipping Policy

Multiple Shipments

Orders may be shipped in multiple packages and at different times if items are fulfilled by different suppliers or warehouses. This allows us to ensure the best production quality and delivery process.

Free Shipping

Free shipping on orders over €100 applies to the total order value. No additional fees will be charged to the customer.

Shipping Locations

We ship worldwide from trusted suppliers and partner warehouses.

🕒 Processing Time

Orders are processed within 1–5 business days after payment confirmation.

🚚 Shipping Time

Estimated delivery times vary depending on the destination and supplier:

Europe: 7–15 business days

International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or peak periods.

📦 Tracking

Once each package is shipped, a tracking number will be sent by email.

If your order includes multiple packages, each shipment will have its own tracking number.

🛃 Customs & Duties

Customers are responsible for any customs fees, import taxes, or duties required by their country.

❗ Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us at

support@kpopuniverse.be , and we will be happy to assist you.