Shipping Policy

Shipping Policy

Shipping Locations

We currently ship to customers within the European Union. All orders are processed and shipped from our partner suppliers located in Europe and internationally.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak periods, promotions, or holidays.

Shipping Time

Delivery time is typically 7–15 business days from the date of shipment. This timeframe reflects the nature of our business model: we work with multiple specialized suppliers across Europe and internationally to bring you a wide range of K-pop merchandise. Items from different suppliers may be shipped separately and arrive in different packages.

We do not stock products in a single warehouse — each order is fulfilled directly by the most appropriate supplier to ensure product quality and availability.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Occasionally, we may offer free shipping promotions on selected products.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email when available. Tracking updates may take several days to appear in the carrier's system.

Customs & Duties

For orders within the EU, no customs duties apply. Customs duties, taxes, or import fees (if applicable outside the EU) are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at:
📧 support@kpopuniverse.be

Contact Us

For any questions regarding shipping, please contact us at:
📧 support@kpopuniverse.be