Shipping Policy

Shipping Locations

We currently ship to customers within the European Union.

All orders are processed and shipped from our partner suppliers.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended during peak periods, promotions, or holidays.

Shipping Time

Orders are processed within 1–5 business days.
Delivery time is typically 7–15 business days worldwide, depending on your location.

Please note that, as we work with multiple suppliers, items may be shipped separately and may arrive in different packages.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Occasionally, we may offer free shipping promotions on selected products.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email when available.

Tracking updates may take several days to appear in the carrier’s system.

Customs & Duties

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 Kpopuniversebe@gmail.com

We will do our best to assist you and investigate the issue with the carrier.

For any questions regarding shipping, please contact us at:

📧 Kpopuniversebe@gmail.com

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