Shipping policy
Shipping Policy
Shipping Locations
We ship to Europe, the United States, and Canada. Available destinations and delivery options depend on the products in your order and are displayed at checkout.
Multiple Shipments
Orders may be shipped in multiple packages and at different times if items are fulfilled by different suppliers or warehouses.
Processing Time
Orders are processed within 1–5 business days after payment confirmation.
Shipping Time
Estimated delivery times vary depending on the destination and supplier:
- Europe: 7–15 business days after shipment.
- United States and Canada: 10–20 business days after shipment.
Delivery times are estimates and may vary due to customs procedures, carrier delays, or peak periods.
Shipping Costs
Shipping costs and any applicable free-shipping offers are displayed at checkout before payment. Rates may vary depending on the destination and the products in your order.
Tracking
Once each package is shipped, a tracking number will be sent by email. If your order includes multiple packages, each shipment will have its own tracking number.
Customs & Duties
Customers are responsible for any customs fees, import taxes, or duties required by their country.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at support@kpopuniverse.be, and we will be happy to assist you.
We are an online-only store and do not operate a physical shop.